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F.A.Q's

Why Can't I see Wholesale Catalog?

To view the wholesale catalog, you must first have a current account with us. The next step would be to Register/Create your account online. Once that has been done, we will review your account to verify our records and give you access to the wholesale catalog.This generally takes us about an hour.

**Weekends may not be approved until Monday as it is a manual process**

If you have any questions, please give us a call or email Support@NewSolutions1.com.

How do I open up an Account?

Please fill out our Credit Application found under the Customer Service tab. Take me there

Is It Safe To Order Online?

How does a Secure Site work? In plain English, here's what happens when you place an order.

First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted.

Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server.

Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing.

Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.

What Is Your Return Policy?

You may return items within 30 days of delivery for a full refund. We cannot accept returns of certain items, including: - Any item that is returned more than 30 days after delivery. - Any item that is not in its original condition, is damaged, or is missing parts.

How Long does it take to Ship out my order?

Orders are shipped as fast as we can. Generally, if you place your order before 2 pm Pacific Standard Time, we can ship out the same day.

Can I change my order after I have placed it online?

We will definitely try to help you out. Give us a call at (951) 276-8266. If your order hasn't shipped out, we can help you make the changes you need.